For Glass House clients under contract. Updated November 12, 2026.
Your deposit is one of your first actions after ratification. Start with the amount, recipient, and deadline in your executed contract and welcome email. A general rule such as “three to five days” is not your deadline.
What to do now
- Confirm the details. Check the deposit amount, named escrow holder, due date, and any delivery requirements with your agent. Ask immediately if the contract and an email show different dates.
- Contact the escrow holder. Use the verified contact in your transaction record to ask which methods it accepts. These may include a secure payment service, check, or wire. Do not assume a particular app or payment method is available.
- Allow time for delivery. Ask about processing times and bank cutoffs. Mailing a check or initiating a transfer may not satisfy a requirement for receipt by a deadline.
- Confirm submission and receipt. Tell the closing team when you submit payment. We will seek the escrow holder’s confirmation of the amount and receipt date. Keep your receipt securely.
Before you send a wire
Call the escrow holder using a number you independently verified, rather than a number in an unexpected email. Confirm the payment instructions directly. Treat a last minute change in bank details as a reason to stop and verify. Glass House does not provide wire instructions.
If you think funds went to the wrong account, contact your bank or transfer provider immediately and request help recalling the transfer. Then alert the escrow holder and your agent. Report suspected fraud at IC3.gov. Read the CFPB guidance on closing scams.
Where your deposit goes
The escrow holder keeps the funds pending the transaction’s outcome. At a completed purchase, the deposit is generally credited toward the amount you owe. Review the settlement statement to confirm the deposit appears correctly. It is different from an inspection fee, appraisal charge, or other cost paid to a service provider.
If the purchase does not close
Do not assume a deposit refund is automatic. Your rights, required notices, deadlines, and release process depend on the signed agreement and applicable requirements. Ask your agent to review your particular situation before taking action. A change of mind, a loan problem, or an inspection concern does not by itself establish a right to cancel or receive the deposit.
Tell us immediately if something is blocked
Reply to your transaction email if you cannot meet the deadline, have conflicting instructions, cannot reach the escrow holder, or have submitted payment without receiving confirmation. Include the property address and the issue. Do not email account numbers, banking credentials, or wire instructions.
What comes next
Check your client folder’s Start Here document and checklist. Your next steps may include scheduling inspections and completing lender requests. Your agent handles questions about contract rights; the closing team coordinates documents and appointments.
